Faculty teach their students about possible outcome in various customer service scenarios and how to handle them it provides real life experience, guidance and support to the students throughout their learning process on a Role play exercises discussion happen when two or more students act roles in a particular scenarios such as dissatisfied customer, defective product customer etc.
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Faculty provides instructions and provides direction on the core concepts, and enumerates game based methodology towards creating interest in the subject and developing curiosity in the topics covered.
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In this method of learning, Students structure their own learning using the "story" of the case as a problem space and develops solutions for it.
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The students will be asked to watch videos and memes. Later they will be split in groups and asked to find out what concept that particular video related to. The students were divided into 4 groups of 5 students each. Each group is then given allotted time and within that particular time; group has to identify the concept, thus motivating team work in a classroom.
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An innovative method used to teach analytical problems. In a jigsaw, the class is divided into several teams, with each team preparing separate but related assignments. When all team members are prepared, the class is re-divided into mixed groups, with one member from each team in each group. Each person in the group teaches the rest of the group what he/she knows, and the group then tackles an assignment together that pulls all of the pieces together to form the full picture.
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Students explore the concepts learnt on an industrial visit or field trip, collecting photos or notes as evidence, and share their findings back in the class to produce individual or group answers.
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In a learning environment, students are asked to perform physical activities rather than listen to lectures or watch demonstrations such as, drawing, role-play, building, and sports.
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Faculty provides guidance and support to the students throughout their learning process on a certain concept and acts as a supportive figure in clarifying the queries of the students.
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With the help of this techniques, faculty are better able to trainthe students and measure their communication practices in a holistic environment which involves collecting, creating, distributing, storing, retrieving and managing information. It also observes how faculty can encourage their students to use ICT tools for improving their communication skill set. Through this method, faculty establish the art of interaction and communication with the student effectively especially in this digital world. This innovative method aids the students how to routine technology for presentation in their professional career.
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